Explore available promotional offers and understand their conditions before claiming. A bonus may provide additional account credit or another benefit, but its value depends on how it can be used. Eligibility, wagering requirements, expiry dates, and withdrawal restrictions all deserve attention. Review the complete terms and decide whether the offer suits your existing budget. Promotions can change, so check the current account section rather than relying on an old banner, screenshot, or message.
Check which promotions are currently available to your account. Each offer has separate requirements, and the categories below do not mean every promotion is active.
Where the advertised 100% welcome bonus is available, eligible new users may receive bonus credit matching their first qualifying deposit, up to the stated maximum.
Check the minimum deposit, bonus cap, qualifying payment methods, and activation instructions. Read the wagering and withdrawal conditions, as bonus credit is not necessarily withdrawable cash.
A deposit promotion may add bonus credit after an eligible payment. The qualifying amount, maximum reward, and supported payment methods depend on the specific offer.
Some promotions require activation before depositing. Do not assume that every payment qualifies or that a previously claimed offer remains available.
Cashback may be calculated on specified losses or qualifying activity over a defined period. Review the calculation method, excluded activities, and maximum reward.
Check whether the amount is issued as withdrawable funds or restricted bonus credit. Cashback does not remove the financial risk of gambling.
Where a referral programme is available, a reward may depend on an invited user completing particular requirements. Read the qualifying actions, referral limits, and credit schedule.
Do not create duplicate accounts or use another person’s information to claim a reward.
A loyalty programme may offer points or benefits for qualifying account activity. Check how points are earned, when they expire, and what conditions apply to redemption.
Keep your spending limit unchanged rather than increasing activity to reach a reward level.
Selected competitions or fixtures may carry limited-time offers. Check eligible markets, minimum odds, participation dates, and maximum rewards.
An offer attached to an event does not improve the certainty of its result.
Follow the instructions attached to the promotion you want to use.
If a reward does not appear, ask support to check the original activity before making another deposit.
These describe the qualifying betting activity required before certain funds become eligible for withdrawal. Check whether the requirement applies to the bonus alone or to both the deposit and bonus.
Some activities may count fully towards a requirement, while others contribute less or are excluded. Review the eligible games and markets before participating.
An offer may limit the stake permitted while promotional funds are active. Check this restriction before submitting a selection.
Activation, qualifying activity, and reward use may have different deadlines. Review each date and avoid rushing or increasing spending to complete a requirement.
Check whether an offer limits withdrawals or caps promotional winnings. Understand whether requesting a withdrawal cancels an active bonus or affects the remaining promotional balance.
Consider the full commitment rather than focusing only on the advertised amount. Check how much qualifying activity is required, which selections count, and whether the deadline suits your intended use.
Read any restrictions on combining promotions. Accepting one offer may make another unavailable.
You can choose not to participate. If the conditions are unclear or require more spending than planned, ask for clarification or leave the offer unclaimed.
| Concern | What to Review |
|---|---|
| Bonus not credited | Activation status, qualifying deposit, verification, and credit schedule |
| Reward below expectations | Bonus cap, eligible amount, and calculation rules |
| Wagering progress unchanged | Contribution rates, excluded activities, and settlement status |
| Promotion unavailable | Eligibility requirements, campaign dates, and account restrictions |
| Withdrawal affected | Active bonus conditions and remaining requirements |
Swipe across the table to view both columns.
When contacting support, provide the offer name, activation date, and relevant transaction reference. Explain what you expected and what appears in your account.
Keep the conversation reference for follow-up questions. Never share passwords, banking PINs, or verification codes.
When using the Sky Exchange App or a supported mobile browser, open the complete promotion details before opting in. A banner may show the headline reward without displaying every condition.
Make sure the eligibility rules, deadlines, and withdrawal restrictions are readable. If information is missing or does not display correctly, seek clarification before proceeding.
Set your spending limit before considering an offer. Never borrow money, use essential funds, or deposit more to qualify for a reward.
A bonus does not guarantee profit, and cashback should not become a reason to continue after losses. Take a break if you feel pressure to complete an offer or recover money.
Ask about available account restrictions or closure if participation becomes difficult to control.
18+ only, subject to applicable local laws and eligibility requirements. We do not encourage illegal betting.
Eligibility depends on the current terms, including account status, qualifying deposit requirements, and applicable restrictions.
Not necessarily. Wagering requirements, verification, or other withdrawal conditions may apply.
Some offers require an opt-in or code before qualifying activity. Follow the specific instructions.
Only where the terms allow it. Check whether accepting one promotion affects eligibility for another.
Contact support with the offer name and relevant reference. Avoid repeating a deposit while the issue is reviewed.
No. Promotional participation involves financial risk, and you can lose money.
